Enquiries<\/strong><\/p>\n\n\n\n If you have an enquiry about an order or want to report a problem, please use the contact form on this website, or telephone 01772 334936 during office hours. In either case, please remember to let us know your order number.<\/p>\n\n\n\n Notifications and Delivery Updates<\/strong><\/p>\n\n\n\n All notifications from us about your order will be sent by email to \nthe address you enter in the billing address section of your account \nprofile. If you want notifications to go elsewhere for a specific order,\n please be sure to enter the required email address in your profile and \nsave it before placing the order.<\/p>\n\n\n\n Sales Tax<\/strong><\/p>\n\n\n\n Prices shown are in GBP and do not include tax. UK sales tax at the \nprevailing rate is applicable on all orders shipping within the EU.<\/p>\n\n\n\n Methods of Payment<\/strong><\/p>\n\n\n\n We only accept online payments by debit or credit card. Our secure payment system accepts Visa, Visa Electron, Mastercard and any debit card which displays the Maestro logo.<\/p>\n\n\n\n Delivery Charges<\/strong><\/p>\n\n\n\n For orders weighing up to 20 Kg we charge \u00a35.46 plus VAT for next working day delivery in mainland UK. This includes London and the Scottish Highlands. The delivery charge is only displayed after you log in and reach the checkout.<\/p>\n\n\n\n Delivery Locations<\/strong><\/p>\n\n\n\n Currently we can only deliver within mainland UK and cannot deliver to the Channel Islands, Northern Ireland or The Isle of Man.<\/p>\n\n\n\n Delivery Method<\/strong><\/p>\n\n\n\n For quantities less than a pallet load we generally use the Next \nWorking Day parcel service operated by DPD. This is our preferred \nservice, however we reserve the right to arrange delivery using an \nalternative method e.g. post, direct parcel service, or our own vehicle.<\/p>\n\n\n\n Cut Off Time for Next-Day Delivery<\/strong><\/p>\n\n\n\n Our cut-off time for next working day delivery is 12:00 noon. Orders \nreceived after this time will most likely be sent the following day and \nall orders placed on Friday will be delivered the following Monday.<\/p>\n\n\n\n Consignment Tracking<\/strong><\/p>\n\n\n\n After placing your order, DPD will contact you to confirm the \ndelivery date using the email address you entered in your profile. On \nthe day of delivery, they will send you another email confirming the \none-hour time slot for your delivery.<\/p>\n\n\n\n Changing your Delivery Arrangements<\/strong><\/p>\n\n\n\n If you cannot receive the delivery at the allotted time, you can use \nlinks in the emails from DPD to access their delivery tracking website. \nHere you can instruct them to change the delivery day (within a 5 day \nwindow) or upgrade to a guaranteed a.m. delivery for a small fee. You \ncan also instruct them to leave the order with a neighbour or in a safe \nplace, but please note that DPD will not do this unless you explicitly \ninstruct them to via their website.<\/p>\n\n\n\n Collecting your order from DPD<\/strong><\/p>\n\n\n\n If you receive a card through the door about a failed delivery, you \nhave the option to collect the order from the nearest DPD depot. You\u2019ll \nfind a location map and route instructions on their website. You must \ntake 2 forms of ID with you, one of which must be a photo-ID, plus a \nutility bill to confirm your occupancy or ownership of the delivery \naddress.<\/p>\n\n\n\n Your Right to Cancel<\/strong><\/p>\n\n\n\n Under the Consumer Protection (Distance Selling) Regulations you may \ncancel your order for any reason from the time of purchase up to 14 days\n following the day on which you receive the goods. Cancelled items must \nbe returned to us undamaged and unmarked and ideally in the original \npackaging. We will then refund you the price you have paid for the goods\n and standard delivery costs. Please note that we cannot refund the cost\n of any additional service provided by us in connection with your \npurchase, such as a special delivery service.<\/p>\n\n\n\n How to Cancel an Order<\/strong><\/p>\n\n\n\n To cancel a purchase, send us a cancellation request by email using \nthe contact form on this website, or send your request in writing. \nPlease make the subject of your email or letter \u201cPurchase Cancellation\u201d \nand include:<\/p>\n\n\n\n * Your order number Once you have made a cancellation request in writing, please \nappropriately package the item and send it to us. We must be in receipt \nof the item within 14 days of receiving your cancellation notice. We \nwill issue a reimbursement within 14 days of receipt of the returned \nitem. Please send cancelled items to our warehouse and distribution \ncentre at the following address:<\/p>\n\n\n\n The Green Carrier Scheme Who pays for returning cancelled orders?<\/strong><\/p>\n\n\n\n Please note that although you may cancel an order for any reason, unless we have delivered the item to you in error or the item is faulty, you will be responsible for the costs of returning cancelled goods to us. If we do not receive the goods back from you, we may arrange for collection of the item and charge our cost of collection to you. We will then refund the relevant part of the purchase price following receipt of your notice of cancellation.<\/p>\n\n\n\n How to get a Replacement or a Refund<\/strong><\/p>\n\n\n\n If you receive a product which is damaged or faulty the item will be \nreplaced or the cost fully refunded, provided you return it to us within\n 30 days of purchase and the item is returned to the address shown \nbelow. Our aim to replace products does not apply to faults caused by \naccident, neglect, misuse or dropping. This returns policy is separate \nand additional to your right to cancel.<\/p>\n\n\n\n To return an item, please notify us by email using the contact form on this website, or send your request in writing. Please make the subject of your email or letter \u201cProduct Return\u201d and include:<\/p>\n\n\n\n * Your order number Once you have made a request in writing, please appropriately package\n the item and send it to us. Please send items for replacement or refund\n to our warehouse and distribution centre at the following address:<\/p>\n\n\n\n The Green Carrier Scheme Who pays for returning faulty items?<\/strong><\/p>\n\n\n\n We will reimburse you for the cost of returning faulty items.<\/p>\n","protected":false},"excerpt":{"rendered":" Shipping and Returns Enquiries If you have an enquiry about an order or want to report a problem, please use the contact form on this website, or telephone 01772 334936 during office hours. In either case, please remember to let us know your order number. Notifications and Delivery Updates All notifications from us about your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"theboss","author_link":"https:\/\/greencarrierscheme.org\/author\/theboss\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"Shipping and Returns Enquiries If you have an enquiry about an order or want to report a problem, please use the contact form on this website, or telephone 01772 334936 during office hours. In either case, please remember to let us know your order number. 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* The item you wish to cancel
* The date of purchase
* Your name and contact details<\/p>\n\n\n\n
Unit 364,
Walton Summit Road,
Walton Summit,
Preston. PR5 8AS
England<\/p>\n\n\n\n
\n* The item you wish to return
\n* The date of purchase
\n* Your name and contact details<\/p>\n\n\n\n
Unit 364,
Walton Summit Road,
Walton Summit,
Preston. PR5 8AS
England<\/p>\n\n\n\n